Tag Archives: informants

Tuesday was the day for the workshop with my four informants and new-found favourite ladies: Cecilie (budding designer and fashion blogger), Stine (digital strategist for Burson-Marsteller), Judi (stylist and former art educator at SMK) and Nanna (media researcher at DR with a past in the fashion industry), not to forget Line, a fellow PhD-student (Dream/Rockens Danmarkskort) who generously offered to observe and document the session. It was perfect. I’ll elaborate in a minute, but first of all I really want to express my excitement about and gratitude for their engagement and contribution, for the insights, ideas and opinions they shared and for the discussions we had. I left feeling high as a kite, truly inspired and completely spent.

My objective for the workshop was not so much data collection as generation of inspiration for my upcoming design process, and I expected to come away with a stack of post it-notes full of random ideas and a bundle of notes, viewing the video- and voice recordings merely as a backup. However, as the session progressed, and evolved more strongly as a discussive focus group than as an ideation workshop (I had prepared a guideline schedule, of course, but played it by ear, to allow for the session to flow and for the most fruitful discussions to flourish), it became clear to me that the discussions we had were so rich, that it would be a shame not to include them as data.

Of course, I am well aware that I will not be able to generalize anything from the views expressed by such a small selection of people, who furthermore cannot be seen to be representative of a wider user group. Indeed, as I discussed with Line afterwards, they were more like experts, having either professional insights into and experience with social media, fashion and museum work or educational backgrounds that informed their perspectives. On top of that, they were also all passionate about the topic as well as demonstrating high levels of reflection. So no, they weren’t your average user, but then their expertise allowed for the conversations to reach a different level, leading to exchanges that may not serve as proof, but which perfectly illustrates some of the challenges in this field. And then again, they were also ‘just’ prospective users with personal – and sometimes self-contradictory – views, preferences, habits and experiences.

So now I have a task of transcribing the entire 3 hours! Still, with the help of Line’s excellent and elaborate notes, I can sum up the session for now:

Evaluation of probes and digital participation
First up, the informants were asked to evaluate their experience with the probes. They all agreed that the presentation of the probe package was appealing and that the tasks were fun. And that what they really enjoyed was the analogue-ness and tactile quality of the tasks (the use of the term ‘analogue’ is an example of how this group had not only personal experience with, but also a detached perspective on and vocabulary for discussing new media). As so many other things in their professional and personal activities involved the use of a computer, the probe represented a nice change from that. Also the analogue tasks were easier to dip into, whereas the digital tasks – that most participants had avoided – felt cumbersome, timeconsuming and somewhat forced. Asked if they saw this as a general /potential barrier for participation in museum set tasks on social media platforms (e.g. collective Pinterest boards) they concurred. As Nanna pointed out, rather than trying to design for interaction on their own platforms or even their own domains within existing social media platforms, museums should try to engage in the conversations and streams already in flow.

As for the museum visit, only Stine had gone (Cecile had already been before the interview took place), whilst Nanna and Judi explained that they had not been able to fit it into their schedules, as a museum visit is a considerable activity. As Stine had downloaded and brought along the Designmuseum mobile app, this lead to a discussion about the need for any mediation tool to truly add value to the visit, and the often misguided predeliction for developing apps, when a mobile optimated website would have been a better option.

Following on from this evaluation, the informants were asked to spend five minutes noting down their immediate thoughts on and ideas for the the topic individually. After this, I did a brief presentation of my project (field, questions and research design), and an introduction to some of the perspectives that could inform one’s thinking about the field accompanied by visuals.

The participants asked good questions into my research interests and hypothesis, however, as the concepts introduced in the presentation were not taken up later in the discussion (one of the reasons for presenting my project was to establish a shared understanding and some communal references, as well as clarifying what project they were part of and how) perhaps this presentation was too long.

Museum types
Next came a discussion of the potential users and their context dependent motivations for visiting museums or pursuing their interest through other means, exemplified by the five museum types suggested by John Falk (in Drotner et al 2011: Det Interaktive Museum): The enthusiast, driven by a specialist and perhaps professional knowledge and interest; the experience hunter, seeking out the ‘big game’ cultural hotspots; the explorer, searching for delightful discoveries; the facilitator, focusing on making the visit a succesful social event; and the escapist, using the museum to recharge or find spiritual meaning. My intention with this excercise was to inform my future development of personas to design for, but the discussion led to little tangible information about the specific types. I even tried provoking the issue a little by asking what these types would be like as superheroes, but that didn’t turn out super useful. Instead, the participants’ sentiment echoed the point made by Falk; that these are more like roles than types, ones you dip into and out of or find yourself in, depending on your life situation and the context, company and topic exhibited. Overall, however, they would rather design for the enthusiast and the explorer than for the other types of motivation (as would probably most museum educators).

What do we want to be social about?
When I interviewed Stine before the summer, she told me that one of her key points when advising about the development of social business models was to ask yourself the question ‘What do we want to be social about’? (unfortunately I can only come up with this poor translation, that is a lot clunkier than the Danish ‘Hvad vil vi være sociale omkring?’. ‘What is our social object?‘ sounds better, but I’m not sure if that is quite right either. Thoughts, Stine?). This question has lingered with me since, and inspired the next exercise on the potential for and value of social interaction between Designmuseum Denmark and its users.

Again, the consensus was that the museum should try to socialize where the social interaction is already happening. Aggregation of content, via algorithms trawling for #tags for instance, was deemed a viable approach, if only you could get people to agree on which tags to use [this idea is reminiscent of the Twitter concept being developed by SMK, see presentation by Merete Sanderhoff at MuseumNext ] Another suggestion was some sort of personalization, turning yourself into an exhibtion (like the FB timeline precursor ‘Exhibition of me’), and playing to the narcissist in us all by displaying the feed of ‘#todays outfit’ etc in the museum. The concept of ‘second screen’ (and how the  second screen sometimes became the first, as the online conversations around a given program were what pulled you in, rather than the program content itself) was discussed (again a professional terminology). Other inspiration sources included GetGlue, iPhotoCap and #fredagsbog.

Asked what the museum could contribute to the conversations, both Judith and Cecilie agreed that they could show another side to the fashion story than what is usually presented in fashion media. Judith brought up a great example in the subversive photographs by artist Jens Haaning, with captions describing the outfits mirroring those of fashion shots.

Another wish was to be able to access and play with a digitized version of the museum collection, mixing new looks etc. This idea somewhat contradicted the agreement earlier on that the museum should join the conversation rather than try to set new tasks. A suggested solution for merging the two, i.e. to attract users to a new ‘service’ was to learn from the way Spotify entered the Danish market by way of Facebook.

Social platforms
I took this as a cue to introduce an excercise I had been a little uncertain about, knowing that focusing on the platforms can detract from the question of content and motivation. However, as it turned out, the conversations prompted by the social media symbol cards were very interesting.

The key, of course, is deciding what you want to achieve, understanding – asking? – your users and then choose the appropriate platform. The participants did however gravitate towards Instagram, Facebook and Twitter, again arguing that this is where the users already are. Whilst some enjoyed using Path, it was still a small community of private parties, and Flickr is loosing ground with the growing popularity of Instagram. As for YouTube, the group seemed to agree that perhaps a private channel would be preferable.

As I was keen not to forget the non-sociable aspects of mobile media, and tried asking if perhaps a podwalk or similar would be an interesting way to go. The idea was quickly rejected however, as Judi pointed out that musical soundtracks for exhibitions were rarely adapted. Perhaps all the talk about social interactionn also made it hard to forget that focus during this workshop. Gamification, as examplified by Foursquare, was also debated, yet, as fashion has no geolocation, it was hard to see how this concept would apply to this field.

After a short break, in which the conversations continued, we moved on to the ideas-generation part of the workshop. The initial thoughts, written down in the beginning of the workshop included questions on how to bring the ephemeral into the museum, how the museum can share its treasures without needing you to come to the museum, and how everyday fashion and not least the personal relationship with fashion can be brought into or exposed through the museum.

Cecilie came up with an idea for displaying honour plaques around town to commemorate significant fashion events (think ‘Here, in 1964, a Mary Quant costumer first wore the mini-skirt’), which was well received and elaborated on by the group, and also suggested a public photo booth where people could have their outfit photographed for the museum collection (if people were willing to have their photos taken in ‘Kussomaten‘, it is likely that you could get them to contribute street style shots for a historical collection as Stine commented). However, as Judi pointed out, such contributions would also require a lot of editing on the part of the museum, to ensure quality, which again would raise the question of who has the authority to select, and what happens to the multiplicity of voices when they are censored. Still, the museum should have an expertise that is different from that of the magazines or the bloggers.

Another important contribution from the museum, as defined by the group, is the great narrative – tying information together to form a story, an argument, a unison – something that you won’t necessarily be able to piece together yourself out there on the internet. And overall, they were more interested in the material culture in the museum, the chance to experience e.g. a variety of fabrics or building materrials, than in a digital overlay.

DAC and the Danish Designcenter where brought forward as examples of this type of exhibtion, whereas Designmuseum Danmark (which holds a substantial textile collection, that was originally collected with that kind of use in mind) was perceived as being a bit old fashioned. Even the prospect of the development of a museum for fashion within DMD was regarded with some scepticism. Louisiana, on the other hand, seemed to be everyone’s favourite museum, and was mentioned on numerous occasions.

And so, after three hours of passionate banter, the workshop came to a close, and with the help of these great characters, I had collected a rich material to inform my continued investigations. 

As Stine pointed out, it would have been interesting to have been able to see what the other participants had contributed via the probes (and so we ended the evening with a visit to my office to marvel at the wall). I had not fascilitated this knowledgesharing, and not even invited by participants to respond to the blogpost I made about the returns. Good point, and I do apologize! And please, Stine, Judi, Cecilie, Nanna and Line – if you can spare a moment and have a comment on how you experienced the workshop or have had other thoughts on the topic since then, do drop me a comment here. It would be great to hear from you! And be warned that I will probably contact you again when I’ve come up with concepts that need scrutinizing by you expert minds (but don’t worry, I won’t hold you to your declaration of interest, feel free to turn me down if it’s no longer relevant for you).

Oh, what a lovely couple of weeks I’ve had preparing my cultural probes. Coffee, music, doodling and drawing, choosing images and materials- I have really enjoyed going into creative mode, and found that it has given a real boost of energy to me and to the project. Not that it was grinding to a halt, not at all, but still shifting into a different work mode has been a reminder of the potential in utilizing my full skillset (when applicable, naturellement), and trusting that science is or can be creative too. Which is why I feel it is worth a mention on the blog.

I’m happy with the result too – the content of the activities, the visual identity, the packaging and right down to the goodie-bag goodies I managed to scrounge in order to hit the right notes of fashionisms and playfulness in the overall presentation. It’s nice that it feels a little bit like giving a gift, even if it’s also an assignment of sorts.

I hope, of course, that the effort I’ve put into making the the probes appealing will inspire my informants to also give it their best shot and go along with the game. But working aesthetically and creatively with the probes and stretching those design muscles has also served as a good warm up excercise for the design work I will eventually embark on on the back of the probes and the late summer workshop. I feel up for the task and look forward to that part of the process too.

As for the sampling, it has gone pretty smoothly. In addition to the four fashion bloggers I met at the flea, I have found my informants through my extended network (via mail, FB and (RTs on) Twitter. And on top of the ones that I have now made appointments with, I have also had some interest and helpful offers from a few others, so it has been really positive to experience the response to my project.

My sampling criteria have been fairly open, meaning that pretty much anyone who recognized themselves in the call for participation (blogpost in Danish), i.e. considered themselves to take an interest in fashion and used social media, I considered eligible too. As I expected, the respondents turned out to be women in their 20’s and 30’s (ethnic Danes, middleclass, educated etc. – typical museum-goers (to be)). I have not had an explicit gender bias, but have also not actively sought to reach a balanced representation of the sexes – this aspect is not really relevant to my project as I am not focusing on reaching out to new user groups or similar (a question I am often asked, however, but as I see it there is already plenty of aspects included in the project, and this is one I choose to leave out).

Overall, I have not aimed for a certain demographic representation, if anything I consider a certain homogeneity to be preferable, as my sample is so small (8, maybe 9 participants), which could easily lead to cells of one if I was to analyse the feedback directly. Which I won’t be doing, as described in the previous post – I don’t see my group of participants as a ‘sample’, and do not aim to generalize anything form their input.

5 participants blog about their lives and/or fashion; some work, have worked or aim for at career in fashion (design, journalism, styling), others work in media (analyses, consultancy). And if the ones I have already interviewed are anything to go by, they are a really inspiring and lovable lot!